Many people are familiar with Yoda, a very wise Jedi Master from Star Wars, who was charged to train Luke Skywalker in how to use his “force” This quote is from the scene where Luke was trying to mentally, by using his ‘force,’ pull his plane from the muck of a swamp

"The only difference between a rut and a grave

“Let us suppose that we were asked for one all purpose bit of advice for management, one truth that we were able to distill from the excellent company’s research We might be tempted to reply, ‘Figure out your value system

Excellent customer service providers are in tune with the emotions of the people they deal with through awareness and empathy They’re proficient at handling conflicts, and they have the ability to maintain positive attitudes while engaged in their work

Over the years, businesses have embraced the fact that defining and having a strategic plan is an important component to long-term success If you do not plan your direction, you cannot take control of your future

2011 is fast approaching and many sales organizations have already strategized their sales goals and objectives for the New Year Some organizations may be finalizing their 2011 projections as we speak

If you search Google for “why businesses fail” you will get about 69 million results

Customer loyalty is fast becoming a key strategic initiative for most businesses because loyal customers stay with your organization, and will continue to buy your products or services Revenue and profitability are important business indicators, but too often they reflect decisions an organization made yesterday; whereas growing a loyal customer base is a key predictor of future success

Unfortunately, many people go through life without ever identifying what they want, where they want to go, or who they want to become They wonder why they feel frustrated, never achieving anything significant

As we become more specific about our goals and begin to acquire more knowledge and skills in developing others, our chances of success will greatly increase The more clear we are on what we want, the more power we will have to achieve it